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Customer Care

Care Guide

Every material here was chosen to last a decade, not a season. A little care keeps it that way.

Solid Wood

Dust with a dry, soft cloth. Keep pieces out of direct sunlight to avoid uneven fading. Use coasters and placemats. An oil-based wood conditioner once or twice a year keeps the finish from drying out.

Leather

Wipe with a barely damp cloth and let it air dry. Condition twice a year with a leather-specific conditioner. Keep leather away from direct heat sources and prolonged direct sun, both of which dry and crack the surface over time.

Upholstery & Textiles

Vacuum weekly with a soft brush attachment. Blot spills immediately, never rub. For anything beyond a light spot clean, use a professional upholstery cleaner rather than a household cleaner, which can set a stain instead of lifting it.

Rugs

Rotate every six months so foot traffic and sunlight wear evenly. Vacuum without a beater bar on wool and hand-knotted pieces. Professional cleaning is recommended every 12 to 18 months, more often in high-traffic rooms.

Brass & Metal Accents

Polish occasionally with a soft, dry cloth. Skip abrasive cleaners, they will strip the brushed finish. A little tarnish over time is normal, and part of how brass ages into a piece rather than sitting on top of it.

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