Shipping & Returns
Shipping
Orders over $250 ship free within the continental U.S. Smaller accessories and textiles typically leave our Charlotte workshop within 3 to 5 business days. Furniture is made to order in small runs, so coffee tables, consoles, and seating usually ship in 4 to 8 weeks. We will email you a real timeline once your order is confirmed.
Large furniture pieces ship via white-glove freight delivery: the piece arrives inside your home, unpacked, with packaging removed. Smaller pieces ship via standard parcel carrier. A tracking link goes out the moment your order leaves our hands.
Returns
Most pieces can be returned within 14 days of delivery, unused and in original condition. Reach out through the contact link and Ken will personally arrange the return.
- Furniture: return shipping is the customer’s responsibility unless the piece arrived damaged.
- Textiles and decor: same 14-day window, original packaging preferred.
- Custom or bespoke pieces: final sale, since each is built for a specific order.
If anything arrives damaged, contact us within 48 hours with photos and we will make it right at no cost to you.